Hotmail Account Down For Three Days and Going

Frustration

My wife has not been able to access her hotmail account for three days now. She can not send, receive, or see her emails, she is dead in the water. It is hard to express the frustration. I can get into my account so it’s only affecting certain people.

It doesn’t seem likely she is the only one having the problem, Hotmail is pretty popular. But there is no mention of this issue anywhere on the internet. The only news story I could pull up on Hotmail was a discussion of how to cope with the imposed transition from Hotmail to outlook. Try adjusting to NOTHING.

This is what she sees when she logs into her hotmail account …

The message “there seems to be a problem with Outlook right now”

outmailout2

Initial Logon Screen


Status Screen

We can find a screen that does acknowledge a problem, it says they know that ‘we might not be able to see all our email messages‘ – HEY! – She can see NOTHING! Her status message hasn’t changed much since Thursday when the problem started, although it has been reposted seven times now with later time stamps. The next scheduled status update is set for mid tomorrow. The public microsoft hotmail status screen shows the service as running completely fine, however when she logs in the same screen shows that there is a problem. Nice way to keep the problem on the down low guys.

I apologize if this is out of context for my usual topic matter, but sometimes you feel frustrated and don’t know what to do about it. When its a fortune 500 company and nobody seems to even know about a problem, its unnerving.

hotmailprob

Error Status Screen


In The End

When it comes back online she will get back to confirming appointments and finding out about scheduled events again, and we might just look back at this as a momentary frustration. Hotmail is free, so someone will probably also point out that we are getting what we are paying for. Nevertheless millions of people do use the service, it is still surprising that it could be down for this long and nobody has said anything about it.

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7 Comments

  1. markkarten

     /  February 23, 2013

    Hi Todd,

    Sorry to hear about your wife’s frustration with Hotmail. They switched over to Outlook.com and perhaps if she tries logging in from there (through her browser) using her existing email and password, she might have better success.

    Good luck!

    Sincerely,

    Mark

    *From:* Places That Are No More [mailto:comment-reply@wordpress.com] *Sent:* Saturday, February 23, 2013 1:25 PM *To:* mark@tkglasvegas.com *Subject:* [New post] Hotmail Account Down For Three Days and Going

    Todd Berkun posted: “Frustration My wife has not been able to access her hotmail account for three days now. She can not send, receive, or see her emails, she is dead in the water. It is hard to express the frustration. It doesn’t seem likely she is the only one having “

    Reply
  2. Scott Berkun

     /  February 23, 2013

    The official hotmail forum has some advice:

    http://answers.microsoft.com/en-us/windowslive/forum/hotmail-signin/i-cannot-sign-into-my-account-what-can-i-do-to/3fa23b8c-dd07-4dfc-851f-e7cef7bda1bd

    it also looks to be the place to post issues that aren’t covered.

    Reply
  3. Worth a try, I logged in as Amy and told them she has not been able to access her email for three days. Although they seem to know about the problem, they just don’t seem to be able to fix it quickly.

    Reply
  4. David

     /  February 23, 2013

    I heard the other day on the radio that they (MS) was fazing out HotMail and transitioning to outlook.

    Reply
  5. Mark, worth a shot, but I got the same result. The problem seems to be on Microsoft’s end, the data is just unavailable. They seem to be aware of the problem, just not how to fix it.

    Reply
  6. Ahhhh!! Going crazy here!! Still hoping it comes back!

    Reply
  7. 10:06 – Amy’s email is back up! We changed her password, was that the reason it came back up, or is is just coincidence and they got it fixed at the same time, who knows … who cares, it’s up

    Reply

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